*Tips for flowerhorn kok pushing

All orders within the United States are shipped via FedEx overnight shipping with flat rate shipping of $19.99 for all the fish. 

The shipping service includes tracking and signature confirmation - someone must be present to sign for the package or presign.


Live arrival guaranteed*

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Policy

*Live arrival guarantee only apply to shipment with a successful first delivery attempt. We are not responsible for any dead fish after a failed delivery attempt or unable to deliver (make sure you have someone available to receive the package or presign) or fail to pickup within 24 hours (Singapore customers only).

Dead on arrival (DOA), must be contact within 1 hour of delivery. Proof of DOA: picture of DEAD fish in sealed unopened bag and picture of the fish with the tail cut off.

We will send you a replacement fish once DOA is confirmed (buyers pay for replacement shipping fees)

*Live arrival guarantee does not apply to  death after putting the fish in your tank for any reason (water with high chlorine ect.). Make sure you watch the short video below on how to put new fish in your tank. We do however, take extra precautions to make sure that your fish arrive live and well.

*We reserve the right to cancel any transaction due to fish has been sold in store/online and has not been updated or for any security reason.

*All order are binding, no cancellation, exchange or return.

*Important: due to stress during shipping, the color of newly arrived fish will be very pale/dark, and the kok size will reduce. The fish color will improve in 2-3 days and will fully recover in 5-7 weeks.


Keeping your new flowerhorn.

  • After the fish gets back to normal (can be 5-7 weeks), you can turn off the oxygen pump and leave the filter running only. This helps him not to get used to high Oxygen level in the water otherwise it would be bad if the power is out or you have to transport him in a fish bag.
  • You can feed him with dry flowerhorn food pellets, frozen blood worm or other live food (make sure they are treated with KILL med).
  • Do have flowerhorn medications available and use them right away at the first sign of sickness. You can check out what to use when the flowerhorn gets sick here. The most common sign of your fish is 
  • For more flowerhorn care and breeding guides here. Please feel free to send us any questions at support@thaifh.com

*Important: getting your new flowerhorn.

  • Prepare your tank: make sure you have the tank ready a week before getting your new fish. Make sure the water is chlorine free and in good condition without harmful parasite/bacteria, infected tank with sick fish before must be treated with KILL medication to remove all harmful parasite. Set up the tank with water filter and oxygen pump only, no rock, sand or decorations of any type. Do not have any other fish in the tank (can have a small easy red parrot).
  • When you receive the fish, do not open the fish bag yet. Check to see if the fish is alive or not. If the fish is DEAD, make sure you send us the pictures of the fish in the sealed unopened bag within 1 hour of delivery.
  • If the fish is still alive and breathing OK (with no sign of the bag is broken), place the umopened fish bag into the tank for 20 minutes for the fish to adjust to the temperature of the tank. 
  • After 20 minutes, open the fish bag and slowly introduce the tank water into the fish bag for the fish to get used to the new water (do this for about 1-2 minutes only, make sure he has enough Oxygen while you are doing this).
  • Keep the water temperature at 85F (30C), filter and Oxygen pump running with maximum Oxygen level.
  • If the fish recovers well, you can feed him with frozen blood worm after 12 hours or the next day.
  • ​Feed him with frozen blood worm for the first 2 weeks if available (best and favorite food for now)
  • DON'T CHANGE WATER for the first 2 weeks.​

*Important: How to introduce new fish to a fish tank preventing temperature shock

watch from min 1:30​

FREQUENTLY ASKED QUESTIONS

​Do you combine shipping?

Yes, we do. $19.99 flat rate for all your fish in the same order.

Do you ship to Florida?

Yes, we ship to all US addresses.

Do you ship to Brazil?

No we don't for small order. We do ship even just 1 fish to these countries: USA, CANADA, MEXICO, UK, EUROPEAN COUNTRIES, CHINA, HONG KONG, TAIWAN, JAPAN, KOREA, SINGAPORE, MALAYSIA, INDIA, PHILIPPINES, CAMBODIA, VIETNAM

Is the fish is the US?

NO, they are in Thailand and to be ship anywhere in the world to a distributor in each country. The distributor will then ship to your home using express shipping available in the country.

How long is the shipping?

Less than 18 hours, we use FedEx overnight for shipping. The order is picked up 4pm today and delivered by 10:30 am the next morning.

It's cold in Chicago, will the fish die during shipping?

No, it never happened before. We use extra protection for shipping with heat bag and styrofoam box, and the fish bag is full of pure Oxygen. Live arrival is guaranteed!

How do I keep the fish color pretty like you?

​The best food for color is shrimp, other than that you can use blood worm and XO Ever Red pellets. Best food but relatively expensive is Baankhunduk farm pellets - FOOD21. Remember to change water 30% once a week and keep water temperature at 86F (30C).

​Will the flowerhorn kok get bigger?

It depends. The most important factor is the gene of the flowerhorn, no matter what you do the kok only grow bigger if the gene is there. We fish breeders recommend you to get a flowerhorn with a visible kok already if you are looking for a big kok. Not all fish are created equal.

Will the fish be the same as the one I select on the website?

Yes, that's the exact fish you will get.​​​

Shipping information


  Premium quality, world champion flowerhorns for sale

Flat rate US, Canada shipping only $19.99 USD

Flat rate shipping EU, Singapore, Malaysia. Live arrival guaranteed!

For any further question or request, please contact us at support@thaifh.com

Thank you for your support

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